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At Myself, we prioritize customer satisfaction and strive to ensure a positive shopping experience. If you’re not completely satisfied with your purchase, our refund policy outlines the conditions and process for returns and refunds.
Eligibility for Refunds
- Timeframe: Refund requests must be initiated within 30 days of receiving your order.
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Condition: To be eligible for a refund, the item must be:
- Unused and in the same condition as received.
- In its original packaging with all tags attached (if applicable).
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Non-refundable Items: Certain items are not eligible for refunds, including:
- Gift cards.
- Items marked as “final sale.”
- Personal care items (e.g., skincare, cosmetics) if opened or used.
Refund Process
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Initiate a Return: To start the process, please email our customer support team at sac@myself.com with:
- Your order number.
- Reason for return.
- Photos (if applicable, e.g., damaged or defective items).
- Approval: Once your return request is reviewed and approved, you will receive instructions on how to return your item.
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Shipping:
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Ensure the package is securely sealed and trackable.
Refund Issuance
- Once we receive and inspect the returned item, you will be notified via email.
- Approved refunds will be processed back to your original payment method within 5–10 business days.
Exchanges
We do not process direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account and contact your card provider (processing times may vary).
- If the issue persists, contact us at sac@myself.com
Contact Us
For further assistance or questions regarding our refund policy, please reach out to our customer service team:
- Email: sac@myself.com
Your satisfaction matters to us, and we’re here to help make things right!